"Third trip booked through Primex. At this point I just send a message saying 'somewhere warm in December, same budget' and a plan comes back."
Holidays, cruises, pilgrimage circuits and corporate group travel across India and abroad β every booking handled by a named consultant who knows your itinerary and answers the phone wherever in the world you are.
Primex Travels started in 2009 with a simple observation: Indian travellers were being handed either a rock-bottom package that fell apart on arrival, or a glossy brochure priced for someone else's budget.
We chose a third path β plan every trip individually, name every hotel, quote honestly, and stay reachable while the traveller is away. Seventeen years later, the majority of our bookings still come from people who travelled with us before, or from someone they told.
That is the measure we care about β not how many brochures go out, but how many families come back. Seventeen years in, it is still the one that decides how we work.
Pallav β Founder & Travel Consultant. Every itinerary that leaves this office is written or reviewed by him personally.
He has walked the Ha Long Bay jetties, argued with hotels in Pattaya on behalf of clients, and rebooked a family out of a cancelled Srinagar flight at six in the morning. That is why the advice on this site is specific rather than generic β it comes from having been there and from having fixed it when it went wrong.
The quote you receive is the amount you pay. If a cost changes because of an airline or a hotel, we show you the difference rather than absorbing it into a vague "surcharge".
We only sell what we would book for our own family. If a property has slipped, we take it off the list β even if it is still the cheapest option available.
If your budget doesn't fit the destination, we say so and suggest an alternative rather than quietly downgrading your hotel to make the number work.
Cancelled flight, missed transfer, hotel dispute at midnight β the number you booked with is the number that answers. That is the whole point of using an agent.
"Third trip booked through Primex. At this point I just send a message saying 'somewhere warm in December, same budget' and a plan comes back."
"I compared the same Vietnam itinerary on three portals. The price was within βΉ1,500. The difference was that a human explained why the Da Nang hotel was worth the extra night."
"Organised a 40-person pilgrimage group with elderly members. Wheelchair access, medical stops, satvik meals β nothing was left for us to worry about."
"They talked me out of a destination that didn't suit my budget and suggested a better one. I've never had an agent do that before."
One message is all it takes to start. No obligation, no booking fee, no sales pressure.